How Do I Request a Shared Mailbox?

Q: My department needs a shared email account. How do I get one?

A: Shared mailboxes allow multiple users to manage emails under a single address (e.g., support@peakprocessing.com). To request one:

Open an IT ticket with the following details:
- Mailbox Name (e.g., CustomerSupport, HRInquiries)
- Purpose (e.g., handling customer inquiries, HR communication)
- Users who need access (Include names or emails)
- Permission Level (Full Access, Send As, Send on Behalf)
IT will create the mailbox and notify you once it's available.