Why are my emails stuck in my Outbox?
If you're finding your emails being stuck in your outbox, try the following:
1. Check Your Internet Connection
- Ensure your internet connection is stable. Try opening a webpage or running a speed test.
2. Disable Work Offline Mode
- Open Outlook.
- Go to the Send/Receive tab.
- If Work Offline is enabled (highlighted), click it to disable offline mode.
- Try resending the message.
3. Manually Resend the Email
- Go to the Outbox folder.
- Double-click the stuck email to open it.
- Click Send again.
4. Reduce Attachment Size
- If your email contains large attachments, Outlook may struggle to send it.
- To reduce attachment size:
- Compress the file using ZIP.
- Use a cloud service (OneDrive, SharePoint, Google Drive) and send a link instead.
- Try sending a test email without an attachment.
5. Clear the Outbox and Recreate the Email
- Navigate to the Outbox folder.
- Drag the stuck email into Drafts.
- Open the email, make any necessary edits, and resend it.
- If that doesn't work, delete the email from the Outbox and create a new one.
6. Restart Your Computer
- After restarting, open Outlook and try sending the email again.
7. Contact IT Support
If the issue persists despite trying the above steps, contact IT for further assistance.